Returns

As Night Owl is a supplement, we can not accept returns and all sales are final, unless the product is defective. If you are unsatisfied with your purchase, please contact us at hello@nightowlelectrolytes.com

Shipping

Night Owl ships to the 48 contiguous U.S. states. Products can be shipped anywhere that has a physical address and can receive packages via UPS/USPS. 

Processing Time

We process orders on weekdays, and there is a 1-2 business day process time for each order. While we strive to process an order within 2 business days, we are not responsible for any delays due to carriers, holidays, etc.

Shipping Rates

Orders over $40 (4-6 Business Days): Free

Orders under $40 (4-6 Business Days): $2.99

Once an order has been processed, the shipping method cannot be changed. Shipping fees are non-refundable. 

Tracking Updates

During busier seasons, carriers may take longer to update the tracking status of a package. If a package has shipped and the tracking status does not update within 3 business days, please contact us for an update on your order.

If a package shows tracking updates but has stalled at a processing location, please contact the carrier for additional information — they would be able to provide the most current information on your order.